Privacy Policy

Last updated: April 2026

Luxe Glow UK ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit luxeglowuk.com.

1. Who We Are

Luxe Glow UK
2 Hazledean Road
Cheltenham GL51 0QF
United Kingdom
Email: [email protected]
Phone: 07443963247

2. Information We Collect

We may collect the following personal data:

Identity Data: Name, title, date of birth
Contact Data: Email address, phone number, delivery address, billing address
Transaction Data: Details of products you have purchased, payment information
Technical Data: IP address, browser type, operating system, time zone, cookie data
Usage Data: How you use our website, products viewed, search queries
Marketing Data: Your preferences for receiving marketing from us

3. How We Use Your Data

We use your personal data to:

Process and fulfil your orders
Manage your account and provide customer service
Send order confirmations and delivery updates
Process payments securely
Improve our website and product offerings
Send marketing communications (with your consent)
Detect and prevent fraud
Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

Contract: Processing necessary to fulfil orders and provide services
Consent: Where you have given consent for marketing communications
Legitimate Interest: To improve our services, prevent fraud, and manage our business
Legal Obligation: Where required by law (e.g., tax records)

5. Data Sharing

We may share your personal data with:

Delivery partners (Royal Mail, DPD, Hermes) to fulfil orders
Payment processors for secure transaction handling
IT and hosting service providers
Professional advisers (accountants, lawyers) where required

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary. Order data is kept for 6 years for tax and legal purposes. Marketing preferences are retained until you withdraw consent.

7. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Rectify inaccurate data
Erase your data (right to be forgotten)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

8. Cookies

Our website uses cookies to enhance your browsing experience. Types of cookies we use:

Essential cookies: Required for the website to function (shopping cart, login sessions)
Analytics cookies: Help us understand how visitors use our site
Marketing cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent banner.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure payment processing, and regular security assessments.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact & Complaints

For any privacy concerns, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.